How do you feel about our experience? Was your experience similar? Let us know. We were impressed with the customer service department. Talk about going above and beyond the call of service. The representative explained the return policy and even offered to contact my local store to inform them I would be stopping by for a visit to make a return. We asked the representative how to return items if we didn’t have a receipt. We didn’t have to endure a confusing automated system, just one press of a button and we were speaking with an agent. Calling the customer service department was a breeze. When we stated Dollar General has the best interest of the customer in mind, we meant it. Before we sent an email asking for the hours of the customer service department, we read the company recommends not including personal information in the correspondence.Īdditional ways to keep in contact with the customer service department include: Customers can select the department, General questions/concerns, marketing, IT or Human resources prior to entering contact information. Instead of emailing the company, customers must contact Dollar General by using the customer contact form. The customer center features a contact page as well as FAQs. In order to save customers more money, the company offers an email subscription so customers can receive deals first.Ĭustomers can also find ways to remain connected to the customer support department for store support or online support. When visiting the site, customers can shop by department or shop by category. Customers can make single and bulk purchases online and sing-up for the rewards program. Visit, the official Dollar Generalwebsite, in order to locate the nearest location, shop the weekly advertisement or find promotional items. Phone Contact Numbersĭollar General Corporate HeadquartersCustomer Service Department100 Mission RidgeGoodlettsville, TN 37072 Official Website

Questions and concerns arise and the Dollar General customer service team is ready to answer the call. Click here to leave a comment about your customer service experience. When a company takes care of the customer, the customer in turn takes care of the company. This is why the company places such a large focus on customer service.

Dollar General has the passion for the customer who may be struggling from pay check to pay check and wants high quality goods to provide for their families.ĭollar General knows what it’s like to be against steep competition, but continues to fight and come out on top. What they don’t have is the passion for the customer. Big box retailers claim to have better prices and selection and at times they do. Financial markets are unstable, the cost of goods is through the roof and the ones left holding the bag are the customers. Winning the retail war is at an all-time high.

Contacting Dollar General Customer Service Center

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